With an Average of 7 Guests Checking into a Home, Apartment or other Unique Place to Stay Every Second, Booking.com Launches New Features for Professional Short-Term Rental Partners

Online travel leader expands product offering catered to professional property managers as alternative accommodation continues to grow faster than traditional categories

LONDON - At the Vacation Rental Management Association (VRMA) International Conference in New Orleans, Louisiana, Booking.com, the world’s leading digital travel platform, disclosed that on average, 7 guests per second are checking into a home, apartment or unique place to stay. The announcement comes alongside the launch of new tools and product enhancements directly informed by feedback from Booking.com partners and specifically designed to simplify day-to-day management and help professional short-term rental partners welcome more guests.

With over 20 years of experience in this space, Booking.com is singularly positioned to work in true partnership with all of its accommodation providers to pioneer new ideas to shape the future of the travel industry with its partners. With that in mind, the new features were developed by a team of specialists solely dedicated to ensuring professional short-term rental partners can deliver more great stay experiences to the ever-expanding set of travellers booking alternative accommodations. This carries particular importance as the company recognizes the unique potential for professionally-managed properties to delight their guests.

More travellers than ever are looking for unique places to stay, with 43% of travellers planning to stay in a new type of accommodation this year.* With this continued trend, Booking.com is committed to listening to its partners and relentlessly innovating its product to drive new business opportunities for them and showcase the one-of-a-kind benefits of each of the more than 6 million homes, apartments and unique places to stay across 148,000 destinations on the platform.

The new features do just that, leveraging technology to help professional property managers market their particular offering on the Booking.com platform, streamline day-to-day operations and grow and maintain revenue. The products and features, which can be explored on partner.booking.com/propertymanagers, include:

  • Group Opportunity Centre: Spot opportunities that apply to all, or some, of your properties and save time making updates with this new tool offering relevant, actionable performance tips for your portfolio.
  • New Connectivity Tools: Cut down on workload with our new Connectivity features which make it easier for you to manage your business, from key collection to damage deposits, through your software provider.
  • Features to Highlight Professionally Managed Properties: Showcase your property’s professional attributes to guests from the start through a range of new features, including a host score, based on reviews from the rest of your portfolio, and an external review score, based on guest reviews from trusted sites. These scores give guests peace of mind when booking your professionally managed property and improve your visibility. We’re also spotlighting the unique facilities of your professional properties including 24/7 contact, keyless check-in, and much more.
  • Quality Rating System: Attract travellers and match guest expectations for your property with the first-of-its-kind objective quality rating system for the short-term rental industry, similar to that of traditional hotel star ratings, based on your property’s location, size and facilities.
  • Advisory Board: Know your voice is heard through our Advisory Board, a group of industry thought leaders spanning property managers and connectivity providers and dedicated to advising Booking.com on its role as a true partner to the short-term rental industry so we can tailor our products and services to our partners’ specific needs.

Today, Olivier Grémillon, Vice President of Global Segments - overseeing Booking.com’s homes and apartments division as well as hotel chain partnerships and strategic segments - spoke about the evolution of the offering to professional short-term rental partners at VRMA International during a fireside chat with industry expert Simon Lehmann.

“Since last year’s VRMA International conference, we have engaged in active conversation with our short-term rental partners to identify ways the short-term rental industry can continue to respond to increasing traveller expectations and an ever-growing appetite for exploration,” said Grémillon. “This meaningful dialogue has not only strengthened our relationships and partnerships with the short-term rental industry, but is actually helping to push the industry forward, as we see our partners’ input helping to shape the future of travel. Particularly as homes, apartments and other unique places to stay continue to grow faster as a category than traditional segments, it is exciting to look ahead to see what is next in our partnership, as there is so much potential to grow together.”

Booking.com has launched a marketing campaign to partners about the new products and enhancements which make managing a portfolio of properties on Booking.com a more seamless experience than ever before. For more information on these products and the professional property manager experience with Booking.com, visit partner.booking.com/propertymanagers.

About Booking.com:

Founded in 1996 in Amsterdam, Booking.com has grown from a small Dutch startup to one of the world’s leading digital travel companies. Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com invests in technology that helps take the friction out of travel. With a mission to make it easier for everyone to experience the world, Booking.com seamlessly connects millions of travellers with memorable experiences, convenient transportation options and incredible places to stay - from homes to hotels and much much more. Booking.com also provides a marketplace for entrepreneurs of all sizes in the travel and experiences industries to reach a global audience and grow their businesses. Booking.com is available in 43 languages and offers more than 29 million total reported accommodation listings, including more than 6.2 million listings alone of homes, apartments and other unique places to stay. With everything from convenient rides and great places to eat, as well as attractions, tours, events and activities across the globe, no matter where you want to go or what you want to do, Booking.com makes it easy and backs it all up with 24/7 customer support.

Follow us on Twitter and Instagram, like us on Facebook, and for the latest news, data and insights, please visit our global media room.