Booking.com Uncovers Three Inspiring Stories of Heroic Property Partners Going Above and Beyond for Their Guests

Today, Booking.com, one of the world’s largest travel commerce companies and a digital technology leader, is sharing the stories of the latest Booking Heroes following thousands of inspiring submissions of hospitality professionals going out of their way to make or save someone’s trip. Each story illustrates a Booking.com partner going above and beyond to bring their guests an experience they will never forget and establish a bond between them that will exist long after the suitcases are unpacked.

This year’s Booking Heroes include Italian B&B owners Corrado and Angela, who treated their guests like family when one was rushed to hospital in the middle of the night; New Zealand apartment owner Sarah, who created an unforgettable first Christmas for a young guest; and receptionists Faith and Ferister from Uganda, who became wedding planners for the day to create a special experience for a bride and groom and their guests at the very last minute.

“The dedication, compassion and hospitality our partners put forth daily when creating a guest experience never ceases to amaze me, but these stories are truly remarkable,” Pepijn Rijvers, Senior Vice President of Accommodation for Booking.com. “They bring to life the idea that a trip is so much more than just finding a great place to stay. It is about making positive, memorable experiences for our customers, turning hospitality into heroism.”

With almost two-thirds (63%) of global travelers stating that a stay has been improved by the person managing their accommodation going above and beyond, partners like the Booking Heroes are setting the bar high when it comes to offering guests the best experience possible. “We were in the right place at the right time with the right people,” said Kim Spann, Booking Hero nominator from the United States. “It’s extraordinary. I’ll be eternally grateful for everything that they did for us.”

Booking Hero Grand Prize Winner

Corrado and Angela, Owners of The Around the World Bed and Breakfast in Villa San Giovanni, Italy

Nominated by Kim and Jim from the United States

Booking Hero Runner-Up

Faith and Ferister, Receptionists at Monsoon Beach Hotel (formerly Acacia Beach Hotel) in Entebbe, Uganda

Nominated by Charissa and Derrick from The Netherlands

Booking Hero Runner-Up

Sarah, Owner of The Tower Suite in Auckland, New Zealand

Nominated by Emily and Fred from Singapore

To learn more about the Booking Heroes stories, see here.