Sustainable Travel in 2016

Camping, protecting local wildlife and volunteering – what sustainable travel means to consumers today

Amsterdam, Netherlands, 20 April 2016 - In celebration of Earth Day 2016, Booking.com, the global leader in connecting travelers with the widest choices of places to stay, has revealed findings from its global Sustainable Travel Report[i] , identifying what the term “sustainable travel” means to consumers, how sustainable accommodations are viewed, and what the future holds for eco-conscious travelers.

What does green mean?

Only 42% of global respondents said they consider themselves to be sustainable travelers, rising to 72% amongst Chinese respondents and dropping to 25% amongst the Japanese, with findings showing a wide spectrum when it comes to what people understand “sustainable travel” to mean. Over half (56%) considered staying in eco-friendly accommodations to be sustainable travel and over two thirds (68%) confirmed they would be more likely to choose accommodations if they knew they were eco-friendly. However, just under two thirds (65%) of global travelers said they hadn’t stayed, or don’t know if they’ve stayed at eco-friendly accommodations. And of those who didn’t plan to stay in sustainable accommodations in the upcoming year, 39% said it was because they did not even know sustainable accommodations existed. This reason was even higher amongst Japanese (43%), New Zealand (39%), and German (46%) respondents in particular.

Carbon offsetting for air travel was identified by 32% as sustainable travel, while 22% said they felt it involves staying in a natural environment such as a nature reserve or national park. 16% consider camping to be sustainable travel and just over one in ten (14%) deem it going to a destination where you can interact with local wildlife.

Beyond nature, altruistic activities are also regarded as “sustainable” including buying local crafts and foods (35%), helping local communities by volunteering (14%), and staying with an indigenous community and learning about their culture (12%).

Sustainable stay skepticism

While the report highlights that sustainable travel means many things to many people, it also reveals how the term “sustainable accommodations” is often met with confusion and, at times, skepticism. For instance, people who confirmed they will not book an eco-friendly stay in the upcoming year cited reasons such as they are expensive (22%), less luxurious (10%) or simply can’t be trusted to be truly “eco” (13%). Brits and Australians in particular will not book an eco-friendly stay because of perceived expense (30% and 30% respectively) while 14% of Japanese detractors say it’s because they can’t trust a property’s “eco” claims.

Gillian Tans, Chief Operating Officer, Booking.com comments: “Sustainable accommodations are a world away from dim lighting, low water pressure and no air-con. Guests may not realize that as they sleep on organic cotton sheets, washed with water heated by energy generated from the hotel itself, they are staying sustainably. Or that when eating a meal made from ingredients sourced within 20 miles of their accommodations, they are a sustainable traveler supporting local business.”

In fact, according to Booking.com research[ii] over a quarter (26%) of the accommodations surveyed confirmed they have initiatives in place to protect the environment while almost a fifth (19%) support the local community. This rises to a third (33%) and nearly a quarter (24%) respectively for larger properties (36+ rooms). In addition, over half (51%) of properties are currently credited as following official sustainability criteria from a recognized organization in sustainability such as the Global Sustainable Tourism Council.

Tans continues: “The more clarity, understanding and visibility around sustainable travel that can be brought to travelers to help them make informed choices around their accommodations and destination, the better. Our research and ongoing discussions with the accommodations we offer is uncovering a range of sustainability efforts that we’d ultimately love to be able to share with travelers searching and selecting on our site.”

The findings show a strong consensus that more needs to be done to aid sustainable travel; in fact, only 5% of travelers said they thought it was already easy. But when it comes to a solution to the problem, there are many converging ideas. The dominant two are economic incentives, such as tax breaks for eco travelers (41% of respondents were in favor) and an international standard for sustainable accommodations (41%). Even though there’s no clear agreement, online booking sites have an important role to play, with 38% of respondents wanting them to make it easier to understand and compare eco-friendly accommodations and transportation options.

A greener future?

62% of those questioned confirmed they intend to stay in sustainable accommodations within the year and 50% say they have considered, or will be considering, a destination they would not have otherwise been interested in because of sustainable practices. These include protected natural environment and wildlife, animals being treated fairly and initiatives in place to help the local community.

As more people look to experience a sustainable stay, Booking.com is considering ways to evolve its popular Passion Search platform to include eco-based interests and destination intelligence to make searching for the best destinations tied to specific sustainable initiatives and practices easier.

Tans concludes: “It’s heartening to see the great intent of people to travel sustainably. With more and more people wanting to select sustainable accommodations in the future, we are looking at ways to harness the power of over 26 million recommendations courtesy of our extensive customer base to assist fellow travelers seeking to embrace and discover sustainable travel.”



[i] Data was collected across 10 markets, with 1,000 respondents in each. Respondents had to be 18 years of age or older, had to have travelled at least once in 2015 and be planning at least one trip for 2016. All respondents had to be at least part of the decision-making process when planning most of their trips. Data was collected in March 2016 by Booking.com with the assistance of an international panel provider.

[ii] Research conducted by Booking.com in January and February 2016 across 20 countries with 5,761 partners

About Booking.com:

Booking.com is the world leader in booking hotel and other accommodations online. It guarantees the best prices for any type of property – from small independents to five-star luxury. Guests can access the Booking.com website anytime, anywhere from their desktops, mobile phones and tablet devices, and they don’t pay booking fees – ever. The Booking.com website is available in 42 languages, offers over 880,000 hotels and accommodations including more than 402,000 vacation rental properties and covers over 87,400 destinations in 224 countries and territories worldwide. It features over 85M reviews written by guests after their stay, and attracts online visitors from both leisure and business markets around the globe. With over 19 years of experience and a team of over 10,000 dedicated employees in 174 offices worldwide, Booking.com operates its own in-house customer service team, which is available 24/7 to assist guests in their native languages and ensure an exceptional customer experience.

Established in 1996, Booking.com B.V. owns and operates Booking.com™, and is part of The Priceline Group (NASDAQ: PCLN). Follow us on Twitter, Google+ and Pinterest, like us on Facebook, or learn more at http://www.booking.com.