Booking.com Unveils Singapore’s Traveller Review Awards 2023 Recipients and This Year’s Most Welcoming Places
- A record 1.36 million global travel providers are being recognized for their hospitality with a Traveller Review Award 2023, including 125 in Singapore
- Hotels (103) are the most-awarded accommodation type in Singapore, with more than twice times as many awards as aparthotels (41), coming in second, or hostels and capsule hotels (9 each) in third
- On average, winning local properties in Singapore received over 400,000 reviews in total and received a score of 8.8 - a significant improvement from last year’s score of 8.6
SINGAPORE, 7 FEBRUARY 2023 - As travel continues to make its return in most parts of the world, the eleventh annual Booking.com Traveller Review Awards recognize travel providers from across 220 countries and territories, including Singapore, for their commitment to providing consistently excellent service and hospitality over the course of the year.
Based on a pool of over 240 million verified customer reviews on Booking.com, 1,364,415 accommodation partners, 230 car rental providers and 58 airport taxi suppliers are receiving a Traveller Review Award 2023. Italy leads the way again in 2023 with a total of 170,638 accommodation awards, followed by Spain (108,217), France (103,365), Germany (76,479), Croatia (64,206), Poland (60,721), UK (60,697), Greece (54,473), Brazil (53,658) and the US (46,839).
Awarded properties in Singapore
Singapore has 125 accommodation partners this year that are being recognised with a Traveller Review Award 2023. They received over 400,000 reviews and received a review score of 8.8 on average, improving from last year’s score of 8.6. Some of the Singapore properties receiving a Traveller Review Award 2023 include:
- Raffles Singapore (Score: 9.4)
- Four Seasons Hotel Singapore (Score: 9.3)
- The Barracks Hotel Sentosa by Far East Hospitality (Score: 9.3)
- Marina Bay Sands (Score 9.1)
- The Ritz-Carlton, Millenia Singapore (Score: 9.1)
- The Capitol Kempinski Hotel Singapore (Score: 9)
- The Clan Hotel Singapore by Far East Hospitality (Score: 9)
- Capella Singapore (Score: 9)
- Hotel Indigo Singapore Katong, an IHG Hotel (Score: 9)
- The Fullerton Bay Hotel Singapore (Score: 9)
Alternative accommodations continue to shine, but hotels reign supreme in Singapore
Alternative accommodations have been a hot niche category growing on Booking.com. As the most-awarded property type globally, apartments take the top spot for the sixth year in a row, with a grand total of 629,421 partners being recognized for their efforts in the 2023 edition of the Traveller Review Awards. For the very first time in the history of the awards, holiday homes (177,795) have claimed the second spot from hotels (172,036), with guest houses (91,635) and bed and breakfasts (78,247) rounding out the top five.
Singapore differed from its global counterparts on its most-awarded accommodation types, with hotels (103) taking the top spot followed by aparthotels (41), hostels (9), capsule hotels (9), apartment (3), and resort (3).
A more sustainable traveler experience
Nearly one in ten accommodation award recipients globally (122,095) have also been recognized with a Travel Sustainable badge for their efforts to operate more sustainably. In Singapore, 167 accommodations have received a Travel Sustainable badge on Booking.com since the badge was first introduced in November 2021.
In fact, Travel Sustainable accommodations were three times more likely to receive a Traveller Review Award 2023, compared to those not being recognized with a Travel Sustainable badge. Out of all accommodation types, hotels had the highest share of Travel Sustainable accommodations (15%) receiving a Traveller Review Award 2023.
Laura Houldsworth, Managing Director, Asia-Pacific for Booking.com, commented: “It’s that personal attention to detail when checking in or sharing helpful recommendations to explore the destination like a local that demonstrates how our partners show up and shine for travelers in a multitude of ways each and every day. These awards are our way of thanking them for their dedication to making everyone feel welcome and to going out of their way to create incredible experiences for our customers. Whether it’s a friendly greeting from a taxi driver at the airport, sharing some local driving tips at the car rental counter or a thoughtful note waiting in the room, our passionate partners help make every trip more special.”
2023’s Most Welcoming Places on Earth
This year’s Most Welcoming Places on Earth span five continents and feature hidden coastal gems, rural destinations surrounded by breathtaking natural beauty and even a bustling Latin American metropolis. They have all been identified based on the share of accommodation partners receiving a Traveller Review Award 2023* and provide even the most seasoned traveler with bucket list inspiration for their future trips.
2023’s Most Welcoming Cities On Earth
- Polignano a Mare, Italy
- Hualien City, Taiwan
- San Sebastián, Spain
- Dresden, Germany
- Klaipeda, Lithuania
- York, UK
- Ushuaia, Argentina
- Porto De Galinhas, Brazil
- Mexico City, Mexico
- Gold Coast, Australia
For more about exploring and experiencing all these welcoming cities have to offer, check out this destination guide.
2023’s Most Welcoming Regions On Earth*
- La Rioja, Spain
- Epirus, Greece
- Oberosterreich, Austria
- County Down, UK
- Mures, Romania
- Marlborough, New Zealand
- Ninh Binh, Vietnam
- Limon, Costa Rica
- Newfoundland & Labrador, Canada
- North Dakota, US
To be recognized with an award, accommodation partners had to have an average review score of 8.0 (out of 10) or higher based on at least 3 reviews, as of 11:59pm (CET) on November 30, 2022. Car rental partners had to have an average review score of 8.5 (out of 10) or higher based on at least 20 reviews, as of 11:59pm (CET) on November 30, 2022. To be recognized with an award, taxi providers had to have an average review score of 4.5 (out of 5) or higher and completed 5,000 rides as of 11:59pm (CET) on November 30, 2022.
Only customers that have actually stayed at an accommodation, rented a car or rode in a taxi can leave a review of their experience on Booking.com. As these reviews are never edited or adjusted in any way, travelers can reference them for an authentic account of what the real traveler experience is like at every place to stay or with every ground transport provider on Booking.com.
*Destinations were sorted by the total share of Traveller Review Award 2023 recipients when compared to the total amount of eligible properties in that city or region (accommodation only). Destinations also had to have an above-average amount of winners to be included on this list (500 award recipients or higher for cities and 500 recipients or higher for regions) and were curated for geographic spread.
Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com’s mission is to make it easier for everyone to experience the world. By investing in the technology that helps take the friction out of travel, Booking.com’s marketplace seamlessly connects millions of travelers with memorable experiences every day. For more information, follow @bookingcom on social media or visit globalnews.booking.com.