Booking.com Reveals Singapore’s Traveller Review Awards 2022 Recipients

• More than 1.25 million travel providers around the world, including 263 in Singapore, are being recognized for their hospitality with a Traveller Review Award 2022
• Apartments are the most-awarded property type globally for the fifth year in a row, followed by hotels and holiday homes
• The average awardee in Singapore received a score of 8.6 and the winning local properties were reviewed by a total of 200k reviewers

SINGAPORE, 25 JANUARY 2022 - Drawing upon more than 232 million verified reviews from real travellers, leading digital travel platform Booking.com today announced the recipients of its tenth annual Traveller Review Awards. 

A total of 1,261,273 accommodation providers, car rental locations and pre-booked taxi providers in 220 countries and territories around the world are being recognized with a Traveller Review Award 2022. In terms of places to stay in Asia Pacific, Australia leads the pack with the most accommodations being recognised with a 2022 award (18,663), followed by Japan (13,979), Thailand (12,969), Indonesia (10,416), India (9,063) to round out the top five. 

Awarded accommodations in Singapore

Singapore has 263 accommodations this year that are being recognised with a 2022 award. The winning local properties were reviewed by a total of 200k reviewers and the average awardee in Singapore received a score of 8.6. 

Some of the top-reviewed awarded accommodations in Singapore include:

Apartments and hotels remain top traveller favourites

For the fifth year in a row, apartments take the top spot in the Traveller Review Awards 2022 as the most-awarded property type globally, with 561,843 partners being recognized for their efforts. Hotels take the second spot with 172,530 properties being honoured, followed by holiday homes (148,962), guest houses (98,466) and B&Bs (79,859). 

Singaporean travellers however remain divided on what they consider the most-awarded accommodation types, with hotels (150) taking the top spot followed by aparthotels (43), apartments (28), hotels (16), and capsule hotels (14).

Warm and welcoming staff make the difference

When diving into the individual aspects of their stays that guests valued most at the 1,259,594 properties receiving a Traveller Review Award 2022, staff (9.0) cleanliness (8.9) and location (8.9) received the highest average marks globally. This is well above other aspects evaluated, such as facilities (8.6) or value for money (8.5), demonstrating the importance of those welcoming, friendly interactions during the stay, as well as health and hygiene in light of the evolving status of the global COVID-19 pandemic.

So what did reviewers from Singapore in particular like about their stays at this year’s awarded properties? On average, Singaporean travellers similarly gave their highest marks jointly to the staff (8.8) and location (8.8), followed by the comfort (8.7) and cleanliness (8.7) of the accommodation that they stayed at.

Nuno Guerreiro, Regional Director South Asia Pacific for Booking.com, commented: “As the travel industry has remained vigilant and flexible in light of the continued uncertainty and travel restrictions we’ve seen over the course of the past year, the passion and dedication of our partners to create safe and welcoming travel experiences for everyone in Singapore has continued to shine through. Looking towards the future with renewed optimism and hope, with these awards we recognize the incredible hospitality our partners deliver to travellers each and every day and thank them for their amazing devotion as we continue to rebuild together.”

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