Australian Travellers Rate Booking.Com Top Online Travel Accommodation Booking Site For The Second Consecutive Year

AUSTRALIA – December 4, 2013 – For the second year running, Booking.com - the largest online accommodation site in the world - has received a nod of approval from travellers, taking out Canstar Blue’s Most Satisfied Customers Award – Online Accommodation Bookings for 2013. Booking.com achieved five star ratings across all related criteria including: overall customer satisfaction; value for money; accommodation range; ease of use; accuracy of bookings and customer service.

The Canstar Blue Award, the only independent customer rating initiative in Australia for the travel industry, is the result of an independent survey of more than 1,000 Australians who have used and booked through an online accommodation booking website in the last 12 months.

With more than 5.3 million visits a month and over 550,000 accommodation nights reserved every day, Booking.com is the most comprehensive accommodation hub, covering over 59,000 destinations in 193 countries worldwide. It’s currently utilised locally by one in ten Australians.

“We are excited to receive the Canstar Blue award for most Satisfied Customer Award in the Online Accommodation category. Receiving this award for a second year cements our commitment to impeccable customer service and our ongoing focus to delight each of our customers with the right accommodation experience for their needs,” said Paul Hennessy, chief marketing officer for Booking.com.

“It is rewarding to know our Australian bookers rate us so highly across multiple aspects of our business. We hope this recognition by Canstar Blue encourages more Australian bookers to discover our unique formula and consumer focus that so many have already enjoyed,” said Mr Hennessy.

Booking.com was the only online booking agent to receive a five star rating across all seven criteria categories. It topped the charts for its over 377,000 varied and wonderful range of accommodation options, its no-fuss site navigation, unparalleled 24/7 customer service and value for money. Booking.com was also the front-runner for overall customer satisfaction for the booking and staying experience, meaning travellers always get the right accommodation.

“Whether you need a place to sleep in an exotic locale, or you’re a weary worker looking to recharge your batteries, good accommodation websites cater for all kinds of travellers, and Booking.com is one of those sites,” said Amy Partington, PR and Research Manager from Canstar Blue.

“We all know that while you can extensively map out your getaway, some things will invariably not go to plan. We found that customers of Booking.com were most satisfied their booking service was understanding in these situations, and helped them when problems needed solving,” said Miss Partington.