Booking.com Uncovers Three Inspiring Stories of Heroic Property Partners Going Above and Beyond for Their Guests
Booking.com highlights remarkable travel experiences in Europe, Africa and Oceania that bring life to the extraordinary hospitality of its partners
AMSTERDAM, NETHERLANDS - JUNE 24, 2019 - Today, Booking.com, one of the world’s largest travel commerce companies and a digital technology leader, is sharing the stories of the latest Booking Heroes following thousands of inspiring submissions of hospitality professionals going out of their way to make or save someone’s trip. Each story illustrates a Booking.com partner going above and beyond to bring their guests an experience they will never forget and establish a bond between them that will exist long after the suitcases are unpacked.
This year’s Booking Heroes include Italian B&B owners Corrado and Angela, who treated their guests like family when one was rushed to hospital in the middle of the night; New Zealand apartment owner Sarah, who created an unforgettable first Christmas for a young guest; and receptionists Faith and Ferister from Uganda, who became wedding planners for the day to create a special experience for a bride and groom and their guests at the very last minute.
“The dedication, compassion and hospitality our partners put forth daily when creating a guest experience never ceases to amaze me, but these stories are truly remarkable,” Pepijn Rijvers, Senior Vice President of Accommodation for Booking.com. “They bring to life the idea that a trip is so much more than just finding a great place to stay. It is about making positive, memorable experiences for our customers, turning hospitality into heroism.”
With almost two-thirds (63%) of global travelers stating that a stay has been improved by the person managing their accommodation going above and beyond, partners like the Booking Heroes are setting the bar high when it comes to offering guests the best experience possible. “We were in the right place at the right time with the right people,” said Kim Spann, Booking Hero nominator from the United States. “It’s extraordinary. I’ll be eternally grateful for everything that they did for us.”
Booking Hero Grand Prize Winner
Corrado and Angela, Owners of The Around the World Bed and Breakfast in Villa San Giovanni, Italy
Nominated by Kim and Jim from the United States
Booking Hero Runner-Up
Sarah, Owner of The Tower Suite in Auckland, New Zealand
Nominated by Emily and Fred from Singapore
Established in 1996 in Amsterdam, Booking.com B.V. has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com now employs more than 17,500 employees in 198 offices in 70 countries worldwide.
With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The Booking.com website and mobile apps are available in 43 languages, offer over 28 million total reported listings, including more than 5.8 million listings of homes, apartments and other unique places to stay, and covers more than 148,000 destinations in 229 countries and territories worldwide.
Each day, more than 1.5 million room nights are reserved on our platform. So whether traveling for business or leisure, customers can instantly book their ideal place to stay quickly and easily with Booking.com, without booking fees and backed up by our promise to price match. Via our customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 43 languages, any time of the day or night.