Booking.com predicts the top travel trends for 2020
From tech-generated recommendations, to ‘second city’ exploration taking a front seat - here is a look at what will be big in travel in the year ahead
London, 10 October 2019 - As we enter not just a new year but a new decade, our travel needs, behaviours and wants continue to evolve. The world today, like the explorers themselves, does not sit still. With a mission to make it easier for everyone to experience the world, Booking.com predicts that 2020 will be a year of travel exploration like never before, fueled by technology as well as a growing sense of responsibility and deeper connection with the people and places we visit. Drawing on its expertise as a leader in travel and technology coupled with research among more than 22,000 travellers across 29 markets and insights from over 180 million verified guest reviews, here are the travel trends we can expect to see come to life in the year ahead - and beyond.
- The rise of the ‘second city’ traveller
Second-city travel, meaning the exploration of lesser known destinations in a bid to reduce over-tourism and protect the environment, will take a leap forward in the year ahead. Over half (54%) of global travellers want to play a part in reducing over-tourism, while 51% would swap their original destination for a lesser known but similar alternative if they knew it’d leave less of an environmental impact. And to pique their interest, 60% of global travellers would be keen to have access to a service (app/website) that recommends destinations where an increase in tourism would have a positive impact on the local community. Expect to see companies respond to this demand by introducing functions that make it easier for travellers to identify second-city/neighbourhood destinations through understanding traveller’s trip preferences and matching these with alternative or lesser known destinations in their chosen country or region. Likewise increasing collaboration across the travel eco-system will see more awareness campaigns and infrastructure improvement drives to entice visitors to take the road less travelled.
- Tech-spect the unexpected
2020 will see travellers put key aspects of their decision-making process even more firmly in the hands of technology. It can be overwhelming to decide which corners of our incredible planet to visit or what excursions to choose, but the coming year will see inventive tech inspiring and enabling us to overcome this hurdle with ease. Smart, trusted tech-led recommendations will connect us to a myriad of new experiences that might not otherwise have crossed our path, while also saving time (as well as screen-time) and enabling us to max out every minute of ‘now’ while on holiday.
This will be music to the ears of the almost six in 10 (59%) people who say they want tech to offer them ‘wildcard’ and surprise options that would introduce them to something entirely new in the coming year. Additionally, almost half (46%) of global travellers state they will use an app that makes it fast and easy to explore and book activities in real time while travelling, and a similar number (44%) plan to use an app that allows them to pre-plan activities, so they always have the answers in one place. Meeting that demand, 2020 will see even more applications of Artificial Intelligence offering tailored suggestions of destinations to visit, places to stay and things to do based on your current preferences, previous trips and key contextual factors such as weather and popularity.
- Slo-Mo is the new #FOMO
Instead of experiencing the constant fear of missing out (FOMO) and trying to speed through as much as possible, travel in 2020 will be all about taking it slow. In 2020, almost half (48%) of travellers plan to take slower modes of transport to reduce their environmental impact and six in 10 (61%) would prefer to take a longer route to experience more of the journey itself. Types of transport that play into our desire to take the pace down a notch will also come into their own - from peddle bikes to trams, sleds and boats, as well as our own two feet. In fact, over half (57%) of travellers already don't mind spending more time travelling to reach their destination if they’re taking a unique mode of transport. Likewise, 64% would be interested in feeling as if they are going back in time by taking a historical train journey (e.g. Flying Scotsman, Orient Express). Look forward to a year of slow and special travel.
- Discovering the all-amusive escape
A fast-paced world means that most of us are often time poor – a notion that doesn’t start or stop with holidays. Travellers will want to be as time-efficient as possible on holiday, so instead of settling into one theme for the entire holiday, 2020 will see a rise in travellers exploring the ‘all-amusive’, by visiting destinations that offer an array of enriching experiences and attractions. Over half (54%) of global travellers say they want to go on one long trip to a place that has all of their favorite activities and sights close together, and 62% agree that they would choose a destination that offers all of their favorite activities and sights near each other to save travel time. Recognising this, expect to see the industry continue to make it even easier for travellers by curating itineraries full of variety, deals and routes to allow them to get the most out of these all-amusive destinations.
When imagining a destination that has it all - from outstanding natural scenery that can be admired from the balcony of your villa, to historical sights, stunning parks and beaches to cool off and relax on after a day of exploring, followed by dinner at a fantastic local restaurant - Booking.com travellers identified Montevideo (Uruguay), Ilhabela (Brazil) and Naha (Japan) as top destinations, amongst others, that offer these all-amusive experiences.
- Pets in the priority lane
With more than half (55%) of global pet owners saying that their pet is as important to them as their child/ren, it’s no surprise that 2020 looks set to herald a new era in pet-centric holidays. We’ll see travellers putting the needs of their beloved pets well before their own when it comes to selecting where to go, where to stay and what to do.
42% of global pet owners agree that in the coming year they would choose holiday destinations based on whether they can take their pets and 49% would be willing to pay more to stay at an accommodation that's pet-friendly. Reflecting this trend, the number of pet-friendly properties continues to rise on Booking.com while savvy to this appetite, accommodations around the world will continue to look for innovative ways to up the ante when it comes to pet-tailored offerings and amenities, such as complementary dog day beds, pet spas, dedicated room service menus and even specially designed pet restaurants. Animals on holiday can definitely expect a five-star experience.
- Making great memories with ‘grand’ getaways
2020 will be the year of the ‘grand’ as more grandparents will take epic holidays with just their grandkids, leaving the middle generation behind. Almost three-quarters (72%) of grandparents agree that spending time with their grandkids keeps them feeling young and 71% believe that parents need alone time without their children. Pair that with the fact that today’s older generation is healthier, more adventurous and more keen to stay young and active than ever before, we’ll see ‘grand’ holidays that offer an array of active experiences for both generations to take part in becoming even more popular in the year ahead.
- Race to the reservation
The coming year will see travellers put culinary ambitions at the forefront of their travel decision making, with the race to snag that all important restaurant reservation truly on. For many, where and when they travel will start with - and depend on - whether they can reserve a table to enjoy highly coveted cuisine, in many cases at places whose waiting lists stretch months long. And with appetites whetted by an abundance of social media content and recommendations, it won’t just be the big name restaurants at which travellers are desperate to nab a seat. Hidden gems - those places which have long been favorites amongst the locals and offer sought-after homegrown flavours, sometimes well off the beaten track - are the ones most likely to tickle the taste buds of travellers looking for a local gastronomic experiences, especially the seven in 10 (71%) of global travellers who say that eating locally sourced produce is important to them when on holiday. So get your calendars at the ready because next year travellers will pivot their holiday plans around these destination dining opportunities, looking to indulge before everyone else gets there first, or before the next must-book table appears on the scene.
- Fast track to long-term travel
As retirement looks set to become less and less about reaching a certain age and leaving the workforce, and with increasing numbers actively planning to retire earlier, we’ll see this moment become surprisingly synonymous with ‘adventure travel planning’. Nearly one quarter (23%) of 18 to 25 year olds are planning to retire before they turn 55 and what they plan to do is also changing. 2020 will see travellers shift their mindset and start to plan big for their future golden years, with nearly two thirds (65%) of global travellers seeing travel as the perfect way to spend that free time.
Nearly half (47%) of global travellers plan to be more adventurous in their travel choices once they’ve retired, and almost a fifth (19%) of those who are already retired are planning a gap year - making time to travel for several months without interruption, something that over half (52%) of all travellers agree that you can do at any age. With retirement and travelling going hand in hand for so many different age groups, expect to see products that help travellers kick-start the planning process through ‘retirement travel’ saving pots, allowing travellers to put money aside that will go towards the longest holiday of their lives.
Arjan Dijk, Senior Vice President and Chief Marketing Officer at Booking.com comments: “As we enter a new decade, we’ll see the travel industry respond to a more sustainable, inquisitive and technologically-advanced traveller through the development of products, services and functions that make it easier for everyone to experience the world. From identifying second cities to help combat over-tourism, to providing ever-more tailored travel recommendations and ensuring the most diverse selection of places to stay for customers across the globe, we want to ensure travellers are prepared, supported and excited by the prospect of travel into 2020 and far beyond.”
To delve deeper into Booking.com’s travel trends for 2020, visit http://TravelPredictions2020.com.
Research commissioned by Booking.com and independently conducted among a sample of adults who have taken a trip in the last 12 months/plan to take a trip in the next 12 months. In total 22,000 respondents were polled (including 1,000 each from Australia, Germany, France, Spain, Italy, Japan, China, Brazil, India, US, UK, Russia, Indonesia, Colombia and South Korea; and 500 each from New Zealand, Thailand, Argentina, Belgium, Canada, Denmark, Hong Kong, Croatia, Taiwan, Mexico, Netherlands, Sweden, Singapore and Israel). Respondents completed an online survey between 9th August to 28th August 2019.
Founded in 1996 in Amsterdam, Booking.com has grown from a small Dutch startup to one of the world’s leading digital travel companies. Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com’s mission is to make it easier for everyone to experience the world. By investing in the technology that helps take the friction out of travel, Booking.com seamlessly connects millions of travellers with memorable experiences, a range of transportation options and incredible places to stay - from homes to hotels and much more. As one of the world’s largest travel marketplaces for both established brands and entrepreneurs of all sizes, Booking.com enables properties all over the world to reach a global audience and grow their businesses. Booking.com is available in 43 languages and offers more than 29 million total reported accommodation listings, including more than 6.2 million listings alone of homes, apartments and other unique places to stay. No matter where you want to go or what you want to do, Booking.com makes it easy and backs it all up with 24/7 customer support.